1. Agreement to These Terms
These Terms of Service ("Terms") are a binding agreement between you and TotalScope Technologies, LLC. They apply when you visit totalscopetechnologies.com (the "Site"), book a consultation, submit a support request, or buy or receive any of our services.
By using the Site or our services, you agree to these Terms. If you do not agree, do not use the Site or our services.
These Terms apply to both business and residential clients. You must be at least 18 years old. If you act for a business, you confirm you have authority to bind it.
Effective date: October 8, 2026.
2. Who We Are and Key Terms
TotalScope Technologies, LLC ("TotalScope Technologies," "we," or "us") is an IT services company based in Clarksville, Tennessee. "You" means the person or business using the Site or buying our services. In these Terms:
- Services means managed IT, IT services (including help desk, computer support, cameras, alarm systems, and internet solutions), project management, private client IT, and any related work we perform for you.
- Service Agreement means any signed proposal, quote, statement of work, order form, subscription sign-up, or written (including email) approval for Services.
- Customer Systems means the computers, servers, networks, devices, cloud accounts, email tenants, cameras, alarm equipment, and data that you own, lease, or control.
- Third-Party Products means hardware, software, subscriptions, and services made by or bought from companies other than TotalScope Technologies.
3. Our Services
The Site describes our Services in summary form. The exact scope of any Service is set by your Service Agreement. In general, we offer:
- Managed IT Services: ongoing monitoring, patching, automation, security tools, server management, managed email, backup and recovery, and private file storage.
- IT Services: computer repair and support, help desk, remote troubleshooting, on-site support, camera and access control systems, alarm systems, and internet connectivity guidance.
- Project Management: needs assessment, quoting, design, contractor coordination, installation oversight, documentation, and training.
- Private Client IT Services: discreet IT support handled through us as your single point of contact (see Section 6).
Service area. We serve Clarksville, Nashville, Franklin, Antioch, Brentwood, and surrounding Middle Tennessee. Please contact us to confirm we serve your location.
Hours and on-site visits. Support hours are Monday to Friday 8am to 6pm and Saturday and Sunday 10am to 4pm (Central Time). All on-site support requires a prior appointment.
Monitoring. Automated monitoring may run around the clock. Unless your Service Agreement says otherwise, a person responds to alerts and requests during support hours.
4. Service Agreements, Quotes, and Scope
We provide Services under a Service Agreement. A Service Agreement is accepted when you sign it, approve it in writing (including by email), pay an invoice for it, or let us begin the work.
Work outside the agreed scope requires your approval and may be billed separately. Quotes are estimates unless they state a fixed price. Timelines depend on your responses, vendor availability, and equipment delivery, so dates are targets rather than guarantees.
If a Service Agreement conflicts with these Terms for a particular Service, the Service Agreement controls for that Service. For payment matters, our Payment Terms control.
5. Your Responsibilities and Authorization
To receive our Services, you agree to:
- Give us accurate and complete information, and keep it current.
- Confirm that you own or are authorized to manage the Customer Systems, and authorize us to access and work on them.
- Provide the administrator access, credentials, and cooperation we reasonably need, and keep your credentials secure.
- Keep valid licenses for software and subscriptions on your systems. We may decline to work on unlicensed software.
- Maintain your own backups of important data unless we have agreed in writing to manage them.
- Provide a safe, accessible workspace for on-site visits and be present or arrange access at the scheduled time.
- Follow the laws that apply to your use of technology, including laws on recording audio and video, workplace monitoring, and the privacy of others.
You are responsible for the actions of your employees, family members, and other users of your systems.
6. Remote Access, Monitoring, and Confidentiality
Remote access and monitoring. You authorize us to install and run management and monitoring software on Customer Systems and to connect to them remotely. Remote sessions may use third-party tools. We access only what we reasonably need to deliver the Services, but you understand that we may incidentally see files and data while doing so.
Confidentiality. We will protect your non-public information with reasonable care and use it only to provide the Services. We may share it with vendors and subcontractors who need it to perform the Services and who are bound to protect it, and where required by law, subpoena, or court order.
Private Client Services. For Private Client work, we act as your sole point of contact and, where practicable, remove personal identifying information before sharing details with third-party vendors. We cannot promise complete anonymity in every case. Some vendors, licenses, permits, warranties, insurers, or legal requirements may require your identity. We will tell you before disclosing it when we reasonably can.
7. Third-Party Products and Contractors
Many Services rely on Third-Party Products, such as Microsoft 365, Google Workspace, security and backup software, internet providers, cameras, alarm monitoring companies, and cloud storage. These are governed by their own terms, licenses, and warranties, and you agree to follow them.
We do not control Third-Party Products. We are not responsible for their outages, defects, price changes, discontinuation, or security incidents. Hardware warranties come from the manufacturer, and we will help you make warranty claims where we can.
When we coordinate contractors, builders, or installers, they remain independent businesses responsible for their own work, licenses, and insurance.
8. Security, Backups, Data Loss, Cameras, and Alarms
No guaranteed security. No security measure is perfect. We work to reduce risk, but we do not guarantee that antivirus, anti-malware, ransomware protection, endpoint detection, firewalls, or any other protection will stop 100% of threats. We also do not guarantee that your systems will be free of malware, ransomware, breaches, or outages.
Backups and data. Backups are only as good as their configuration and testing. We do not guarantee that every file can be recovered, and no single backup is a complete safeguard. You should keep multiple layers of backup, such as three copies of important data on two types of storage with one copy off-site. You must tell us promptly about any gap in your backups or any backup error or failure notice you see. Repairs, upgrades, migrations, and software changes carry some risk of data loss, so back up important data before we begin unless we have agreed in writing to do so.
Cameras and alarm systems. These systems are tools to help deter and document events. They do not guarantee protection against theft, damage, fire, injury, or other loss. We are not a security guard, an insurer, or a monitoring station. Alarm monitoring, if any, is provided by a separate company under its own terms. You are responsible for lawful camera placement, signage, and recording, including any audio recording.
Internet service. We help you select and set up connectivity, but speed, uptime, and pricing are controlled by your internet provider.
9. Fees and Payment
Fees are stated in your quote, Service Agreement, or invoice. Payment methods, due dates, subscription renewals and cancellation, refunds, and taxes are governed by our Payment Terms, which are part of these Terms.
If an invoice is past due, we may pause Services, including remote access, monitoring, and support, after giving you notice, until the balance is paid.
10. Website Use and Acceptable Use
The Site is for information about our business and to contact us. It does not offer accounts or accept uploads. You may use it only for lawful purposes. You agree not to:
- Break any law or infringe anyone's rights.
- Interfere with, overload, or disrupt the Site or its hosting.
- Scan, probe, or test the Site's security, or try to gain unauthorized access, without our written permission.
- Introduce malware or harmful code.
- Scrape or copy the Site at scale, or use it to build a competing service.
- Submit false or misleading information through our forms, email, or phone.
The client access links on the Site (ticket submission, remote support sessions, and email login) are for our clients and may be run by third-party providers under their own terms. Keep any credentials you use confidential.
11. Intellectual Property
The Site's text, graphics, logos, images, and design, and the TotalScope Technologies name, belong to us or our licensors and are protected by law. You may view the Site for personal or internal business use. You may not copy, modify, or reuse our content or marks without our written permission.
You keep ownership of your data and Customer Systems. Third-party names and marks belong to their owners.
Once you have paid for them, you may use the documentation we create for you, such as diagrams, manuals, and configuration records, for your own purposes. We keep ownership of our pre-existing tools, scripts, templates, and know-how, and we may reuse general knowledge gained while serving you, without using your confidential information.
12. Testimonials, Links, and Site Content
Testimonials and client names on the Site reflect the experiences and views of those individuals and businesses. Your results may differ, and they are not a guarantee of any outcome.
The Site may link to third-party websites. We do not control them and are not responsible for their content or practices.
We try to keep the Site accurate, but it may contain errors or be out of date. Descriptions, availability, and service areas can change, and nothing on the Site is an offer that binds us until a Service Agreement is accepted.
13. Disclaimer of Warranties
We do not guarantee or give any warranty, express or implied, for the Services or the Site. TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. THIS INCLUDES ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Site or Services will be uninterrupted, error-free, or secure, or that they will achieve a particular result. Equipment and software we supply carry only the manufacturer's or publisher's warranty, if any.
14. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, TOTALSCOPE TECHNOLOGIES AND ITS MEMBERS, EMPLOYEES, AND CONTRACTORS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, DOWNTIME, OR BUSINESS INTERRUPTION, EVEN IF WE WERE TOLD THEY WERE POSSIBLE.
OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SITE OR THE SERVICES WILL NOT EXCEED THE FEES YOU PAID US FOR THE SPECIFIC SERVICES THAT GAVE RISE TO THE CLAIM DURING THE SIX (6) MONTHS BEFORE THE CLAIM AROSE.
Nothing in these Terms limits liability that cannot be limited under applicable law, such as liability for fraud or willful misconduct. Any claim against us must be brought within one (1) year after it arises. These limits reflect the pricing of our Services, which would be higher without them.
15. Indemnification
You agree to defend and hold harmless TotalScope Technologies and its members, employees, and contractors from third-party claims, losses, and reasonable legal costs arising from:
- Your breach of these Terms or a Service Agreement.
- Data, content, or software on Customer Systems that is unlawful or infringes someone's rights, including unlicensed software.
- Your use of cameras, recordings, or monitoring in violation of law.
- Actions we take at your direction, if they are lawful and within the agreed scope.
We will tell you promptly of any claim, and you may control its defense, but you may not settle it in a way that binds us without our consent.
16. Term and Termination
These Terms apply for as long as you use the Site or our Services. You may end Services as described in your Service Agreement and our Payment Terms.
We may suspend or end Services if you do not pay after notice, breach these Terms, ask us to do something unlawful, use the Services unlawfully, or create an unsafe situation for our staff, including threats, abuse, or unsafe work conditions.
When Services end, our remote access and monitoring stop, and you authorize us to remove our management software from Customer Systems. On request and once your balance is paid, we will give you reasonable transition help, such as administrator credentials and system documentation. Time spent may be billed at our then-current rates.
Amounts owed, and Sections 7, 8, 11, 13, 14, 15, and 17, survive termination.
17. Governing Law and Disputes
These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-law rules.
If a dispute arises, you agree to first send us a written notice describing it at [email protected] and to work with us in good faith for 30 days to resolve it.
If it is not resolved, any lawsuit must be filed in the state courts located in Montgomery County, Tennessee, or the U.S. District Court for the Middle District of Tennessee. You and we consent to those courts' jurisdiction and venue. To the extent the law allows, claims may be brought only on an individual basis, not as part of a class or group action.
18. Privacy, Changes, General Terms, and Contact
Privacy and cookies. Our Privacy Policy and Cookie Policy explain how we collect and use information.
Changes. We may update these Terms by posting a new version on the Site with a new effective date. Updates apply going forward, and continued use of the Site or Services means you accept them.
General.
- These Terms, your Service Agreement, our Payment Terms, and our Privacy Policy are the entire agreement between us on their subject.
- If a provision is unenforceable, the rest remains in effect.
- Our failure to enforce a provision is not a waiver of it.
- You may not assign these Terms without our consent. We may assign them to a successor to our business.
- We are not liable for delays or failures caused by events beyond our reasonable control, including utility, internet, or vendor outages, cyberattacks on third parties, and severe weather.
- We are independent contractors, not partners, employees, or agents of each other.
- You agree to receive notices and sign agreements electronically.
Contact. TotalScope Technologies, LLC, Clarksville, Tennessee 37040. Email: [email protected]. Phone: 931-346-1001.